Support & Assistance
Account, payment, betting, or technical issues — find answers to all your questions right here, explained simply and clearly.
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Registration, Login & Profile
Deposit, Withdrawal & Balance
Bets, Odds & Results
Download, Install & Update
Offers, Wagering & Rewards
Password, verification & security
A complete guide to everything on 123k — from opening an account to managing it
Signing up with 123k is completely free and only takes a few minutes. All you need is an active mobile number. Once you register, you'll receive an OTP on your phone — enter it and your account is ready to go. Keep in mind that each person is allowed only one account. If multiple accounts are found, they may be suspended.
For large withdrawals, 123k may request identity verification. You'll need to upload a clear photo of your National ID or passport. Verification is typically completed within 24 hours, and once done, you won't need to go through it again.
Having issues with deposits or withdrawals? Find help here
Deposits via Mobile Pay or Nagad are usually credited within 5 minutes. If it takes longer than 15 minutes:
After submitting a withdrawal request on 123k, funds typically arrive in your mobile banking account within 5–15 minutes. Bank transfers may take 1–2 business days. For first-time withdrawals without completed identity verification, processing may take a little longer.
All payment options supported on 123k
| Method | Minimum deposit | Minimum withdrawal | Processing Time | Status |
|---|---|---|---|---|
| Mobile Pay | ৳200 | ৳500 | Instant | Active |
| Nagad | ৳200 | ৳500 | Instant | Active |
| Rocket | ৳200 | ৳500 | 5–10 minutes | Active |
| Bank Transfer | ৳1,000 | ৳2,000 | 1–2 business days | Active |
| Crypto (USDT) | ৳500 | ৳1,000 | 10–30 minutes | Active |
Answers to common questions about placing bets, understanding odds, and checking results
123k uses Decimal odds. For example, if a team has odds of 1.85, a winning ৳100 bet returns a total of ৳185 (including your original stake). Higher odds mean a lower probability of the outcome but a higher potential return. In live betting, odds shift in real time based on how the match is progressing.
If a match is cancelled or abandoned, 123k automatically refunds the full stake. The amount is typically returned to your balance within 24 hours. For accumulator bets, the cancelled leg is removed and the remaining odds are recalculated accordingly.
Log in and go to "My Bets" or the "Betting History" page, where you can view the date, match, stake, and result for every bet. Click on any bet ID to see its full details.
Having trouble understanding bonus claims and wagering requirements
As a new member, a 100% bonus is automatically credited on your first deposit, up to ৳10,000. The bonus cannot be withdrawn directly — you must first complete a wagering requirement of 8x the bonus amount. You can track your wagering progress on the Promotions page.
123k's weekly cashback is credited to your account every Monday by 12:00 PM Bangladesh time. It is calculated based on your net losses from the previous Monday through Sunday. The cashback rate varies depending on your VIP level.
Follow this guide if you're experiencing any issues with the 123k app
IOS users, open the 123k mobile website in Safari. Tap the Share button at the top and select "Add to Home Screen". This creates a shortcut that works just like an app.
Answers to the Most Frequently Asked Questions
Still not resolved? Our team is always ready to help.
Fastest support available. Average response time: 2 minutes.
24/7 AvailableFor complex issues, email us with a screenshot attached.
Response within 1–4 hoursChat with our support team directly in Bangla.
8:00 AM – 12:00 AMJoin the 123k support channel on Telegram.
24/7 AvailableOur support email: support@123k.click